this was before the new help center and it offered alot of info so i thought i would post it here for you
PLEASE DON'T QUOTE POST JUST PUT QUESTIONS OR OTHER HELP BELOW OK
so you know what to put into your appeals ticket to try to get it unbanned
what to do if your acct is banned. old detailed instructions
first of all did you get a message like this? before the ban on your acct? if so you MUST file a ticket and add in there you may have been phished
PART 1
PART 2
PART 3, info by god n1t30wl xiii ssc
PART 4 OLD LINKS
link 1 earning gold
link 2 about bans
link 3 about bans
link 4 parature customer service
old help center page OLD help page
PLEASE DON'T QUOTE POST JUST PUT QUESTIONS OR OTHER HELP BELOW OK
so you know what to put into your appeals ticket to try to get it unbanned
what to do if your acct is banned. old detailed instructions
first of all did you get a message like this? before the ban on your acct? if so you MUST file a ticket and add in there you may have been phished
Quote:
Need to report a PM (Private Message)?
You can do so by clicking the "Report " link that appears at the top of each message. Remember, real Gaia staff will NEVER ask you for your password! (but phishers who want access to your account do, so don’t fall for it)
staff impersonations
You can do so by clicking the "Report " link that appears at the top of each message. Remember, real Gaia staff will NEVER ask you for your password! (but phishers who want access to your account do, so don’t fall for it)
staff impersonations
PART 1
Quote:
Knowledge Base | Glossary | Troubleshooter
Knowledge Base
Gaia Online FAQ > How To... > Misc > Misc - General > Why was I banned?
We hate banning accounts, but sometimes it's necessary for the good of the overall Gaia community. We want everyone to have a fun, safe time on Gaia. When we have to, accounts on Gaia are banned for two main reasons:
1) Engaging in behavior that violates Gaia's Terms of Service and/or Rules and Guidelines
2) As a preventative measure to protect the account if there is evidence it has been compromised by someone else (there was unauthorized access into an account)
Bannings for Terms of Service Violations:
Account bans occur when an account has been found to be engaging in on-site behavior that is in violation of Gaia's Terms of Service. When you join Gaia, you agree not to break the rules of the site. The Terms of Service and the Rules and Guidelines are there to help keep Gaia a safe and fun place for all members. When there is hard proof that you engaged in behavior on the site that violates these rules, your account will most probably be banned.
The length of ban depends on both the severity of the offense and if the violation has occurred more than once and you have been previously warned about engaging in such behavior. If a violation is serious enough (e.g., hacking, scamming, phishing, etc.) then the account will receive an immediate permanent ban. In all cases of banning, the user is sent an email with a warning detailing the offense, and how it violates the Terms of Service so he/she can know what behavior was inappropriate. Again, bans are not placed without hard evidence of the infraction; bans are not based on hearsay.
Banning to Prevent Malicious Misuse
The other main reason an account might be banned is as a preventative measure. If we believe that your account may have been compromised, we will place a ban on the account temporarily to prevent any possible intruder from having further access to the account. Such a ban is placed not as a punitive action, but as a preventative measure only. Imagine if your account was compromised, and the intruder used it to post inappropriate images or send phishing links to other members of the Gaia community and do irreparable damage to your reputation. In such a case, banning your account not only stops this from happening, but helps to keep your user reputation in good standing. We can recover lost gold or items, but we cannot recover your account's reputation on site!
If you have additional details about your account ban situation, please click here for more help.
Knowledge Base
Gaia Online FAQ > How To... > Misc > Misc - General > Why was I banned?
We hate banning accounts, but sometimes it's necessary for the good of the overall Gaia community. We want everyone to have a fun, safe time on Gaia. When we have to, accounts on Gaia are banned for two main reasons:
1) Engaging in behavior that violates Gaia's Terms of Service and/or Rules and Guidelines
2) As a preventative measure to protect the account if there is evidence it has been compromised by someone else (there was unauthorized access into an account)
Bannings for Terms of Service Violations:
Account bans occur when an account has been found to be engaging in on-site behavior that is in violation of Gaia's Terms of Service. When you join Gaia, you agree not to break the rules of the site. The Terms of Service and the Rules and Guidelines are there to help keep Gaia a safe and fun place for all members. When there is hard proof that you engaged in behavior on the site that violates these rules, your account will most probably be banned.
The length of ban depends on both the severity of the offense and if the violation has occurred more than once and you have been previously warned about engaging in such behavior. If a violation is serious enough (e.g., hacking, scamming, phishing, etc.) then the account will receive an immediate permanent ban. In all cases of banning, the user is sent an email with a warning detailing the offense, and how it violates the Terms of Service so he/she can know what behavior was inappropriate. Again, bans are not placed without hard evidence of the infraction; bans are not based on hearsay.
Banning to Prevent Malicious Misuse
The other main reason an account might be banned is as a preventative measure. If we believe that your account may have been compromised, we will place a ban on the account temporarily to prevent any possible intruder from having further access to the account. Such a ban is placed not as a punitive action, but as a preventative measure only. Imagine if your account was compromised, and the intruder used it to post inappropriate images or send phishing links to other members of the Gaia community and do irreparable damage to your reputation. In such a case, banning your account not only stops this from happening, but helps to keep your user reputation in good standing. We can recover lost gold or items, but we cannot recover your account's reputation on site!
If you have additional details about your account ban situation, please click here for more help.
PART 2
Quote:
Knowledge Base | Glossary | Troubleshooter
Knowledge Base
Gaia Online FAQ > How To... > Misc > Misc - General > I have new information about my ban
If you wish to have your account ban reviewed, you are certainly welcome to file a request (ticket) through our Help Center to have the ban re-investigated by our Account Integrity Team.
Before you file a request to have your account ban reviewed, however, you should know that only those cases in which the user can provide additional information and verifiable proof not originally known at the time the ban was placed will be actively re-investigated. Requests that do not meet this criteria cannot be responded to – sorry.
The proof required to re-open a banned account investigation needs to be compelling and provide additional detailed information that can be verified by staff members if necessary. Proof does NOT include such things as:
* Vague and un-provable statements of personal innocence (e.g. “It was not me, I swear!” or “My cousin got on my account and hacked people, not me!,” etc.)
* Statements made by friends, relatives, or other members of Gaia not directly involved in the incident, and who do not have access to the account.
* Making claims that someone said or did something to your account, but failing to substantiate these claims with copies of private messages, chat transcripts, etc.
If you do decide that the information you have regarding your account is valid and verifiable, and you wish to have your ban reviewed, then please file a Help Center ticket using the following steps:
1) Login to Gaia Online using an active, unbanned account. Create a secondary account to do so if necessary.
2) Click on the Contact Us link on the bottom of any Gaia page. Once at this page, scroll down until you see the section titled "Still can't find your answer?" and click on the link that says Click Here. Clicking this link will redirect you to the Help Center ticketing system.
3) Once in the ticketing system, please file a ticket on behalf of your banned account. Select General Account Inquiry from the drop-down menu, then select Account Bans as the topic of the inquiry, and then select the appropriate sub-topic that most reflects your banned account situation.
4) Fill in all required report fields and click the Submit button to submit your report. Once we receive your inquiry and investigate your ban, our team that handles account inquiry tickets will respond to you and provide you information about why your account was banned.
Knowledge Base
Gaia Online FAQ > How To... > Misc > Misc - General > I have new information about my ban
If you wish to have your account ban reviewed, you are certainly welcome to file a request (ticket) through our Help Center to have the ban re-investigated by our Account Integrity Team.
Before you file a request to have your account ban reviewed, however, you should know that only those cases in which the user can provide additional information and verifiable proof not originally known at the time the ban was placed will be actively re-investigated. Requests that do not meet this criteria cannot be responded to – sorry.
The proof required to re-open a banned account investigation needs to be compelling and provide additional detailed information that can be verified by staff members if necessary. Proof does NOT include such things as:
* Vague and un-provable statements of personal innocence (e.g. “It was not me, I swear!” or “My cousin got on my account and hacked people, not me!,” etc.)
* Statements made by friends, relatives, or other members of Gaia not directly involved in the incident, and who do not have access to the account.
* Making claims that someone said or did something to your account, but failing to substantiate these claims with copies of private messages, chat transcripts, etc.
If you do decide that the information you have regarding your account is valid and verifiable, and you wish to have your ban reviewed, then please file a Help Center ticket using the following steps:
1) Login to Gaia Online using an active, unbanned account. Create a secondary account to do so if necessary.
2) Click on the Contact Us link on the bottom of any Gaia page. Once at this page, scroll down until you see the section titled "Still can't find your answer?" and click on the link that says Click Here. Clicking this link will redirect you to the Help Center ticketing system.
3) Once in the ticketing system, please file a ticket on behalf of your banned account. Select General Account Inquiry from the drop-down menu, then select Account Bans as the topic of the inquiry, and then select the appropriate sub-topic that most reflects your banned account situation.
4) Fill in all required report fields and click the Submit button to submit your report. Once we receive your inquiry and investigate your ban, our team that handles account inquiry tickets will respond to you and provide you information about why your account was banned.
PART 3, info by god n1t30wl xiii ssc
Quote:
there is also the extremely rare possibility that you filed a ticket at some point in the past to delete or ban your own acct if so you just have to file a ticket to re open the acct. doubtful this is the case but its the only other possibility there is out there
to file a ticket click here this is the link for the zendesk help center not the old ticket system
to file a ticket click here this is the link for the zendesk help center not the old ticket system
PART 4 OLD LINKS
Quote:
link 1 earning gold
link 2 about bans
link 3 about bans
link 4 parature customer service
old help center page OLD help page
