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 Posted: Thu Jun 16, 2011 4:48 am
"When working in the restaurant we come across customers who do occasionally complain about the food." Lin Shui looks at each of you as she is saying this, "In any restaurant the chefs tend to take offense quickly and easily if they are told that the dish wasn't done 'perfectly' and they can often attempt to charge out into the restaurant to 'deal' with the customer. Things are no different here at the Jade Lotus. Our job is to deal with the chefs on behalf of the customer. Explaining to them, in the best terms possible, what the complaint was while not upsetting them so much that they storm into the dining area."
To determine how successful you are at handling the problem, roll one 10-sided dice, and compare that number to your charisma points. If the number is higher than your charisma, you have failed to contain the problem, and Lin Shui will have to step in. If the number is within 2 points under your charisma, then you have barely managed to succeed against the problem. If the number is within 4 points under your charisma, then you have succeeded well. You are no prodigy, but you have certainly handled the kitchen and inspired further confidence in you from the other chefs. And finally, if the number is 5 or more points under your charisma, you have masterfully handled the situation and inspired great confidence in you from Lin Shui.
Once you know your result of the day, you must write about how you handled it - your thoughts and feelings, the situation and its resolution or failure. This event will be judged by both shopowners.
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Posted: Fri Jun 17, 2011 8:20 am
Today's customer has complained that their food has a very oily feel. It feels almost slimy in truth. Your task, after you have calmed the customer, is to go into the back and speak with the chefs. Hopefully you will be successful in calming the chef so they do not storm out into the dining area.
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Rian-chan rolled 1 10-sided dice:
8
Total: 8 (1-10)
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Posted: Fri Jun 17, 2011 2:30 pm
Meili was a little intimidated by the thought of working with a displeased customer but she gathered her courage and made her way to the table where she was told one of her customers had a complaint. After figuring out just what the problem was she assured him that she would have his dish remade and that it would be of the high quality the restaurant was known for. As she entered the kitchen she felt a chill creep across her spine, and angry customer was one thing, and angry cook was another entirely and she wasn't feeling too confident but she calmed her nerves with a few deep breaths before confronting one of the cooks. She did her best to remain objective and not accuse him or belittle him in any way. However somehow she still managed to irritate the cook enough to send him on a rant and Meili paled as she shrunk back from his rage. Today was not going well for the little qiu long.
6 - 8 = -2
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Posted: Sat Jun 18, 2011 8:48 am
Today's customer has complained that their food smells as though it had been cooked in mud. After again calming the customer you go into the back to speak with the chef responsible for this dish.
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Rian-chan rolled 1 10-sided dice:
3
Total: 3 (1-10)
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Posted: Sat Jun 18, 2011 12:48 pm
Meili was quite pleased that she was able to calm the customer down however as she entered the kitchen, dish in hand, she was a little nervous about confronting the cook. However she was pleased to find that the cook, while upset that the patron had complained about the food, was kind and understanding and he agreed to remake the dish without an incident, for this she was grateful and she smiled at him politely before returning to the customer and letting them know the dish was being remade.
6 - 3 = 3
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Posted: Tue Jun 21, 2011 8:19 am
Today you served a customer a dish that had not been fully cooked, chef was in a hurry it seems, and it was a bit on the cold side though not because you were slow in delivering it to the table. Your task is to calm the customer and then speak with the chef without causing them to rampage into the dining area.
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Rian-chan rolled 1 10-sided dice:
4
Total: 4 (1-10)
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Posted: Tue Jun 21, 2011 11:27 am
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Posted: Wed Jun 22, 2011 11:40 am
Today the customer complained, rather loudly, that the food was overcooked. Upon looking at it there doesn't look to be any burning or anything but you still must apease the customer and keep the chef from making a scene.
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Rian-chan rolled 1 10-sided dice:
8
Total: 8 (1-10)
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Posted: Wed Jun 22, 2011 12:46 pm
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Posted: Thu Jun 23, 2011 8:29 pm
Day 5: Today a customer has complained that there is a bug in there food. Upon inspection of the food you do not find anything, however being a good host/hostess you take the complaint to the chef and ask for another plate. Hopefully you do this without causing the chef to fly into an outrage and stalk out into the dining area.
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Posted: Sat Jun 25, 2011 7:50 pm
Day 6:Today your customer has complained that the food you brought them is not what they ordered. The restaurant isn't overly busy so you didn't pick up someone else's order. After you calm the customer, go talk with the chef to see where what they ordered is.
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Posted: Wed Jun 29, 2011 7:49 am
Day 7: Today one of your tables complains that their food tastes "odd" or possibly spoiled. Take the cook back to the chef and speak with them as you notice a slight odor to the food but are unsure of what it is.
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Posted: Thu Jun 30, 2011 1:58 pm
Day 8:Today's customer has said that the food not only smells but also tastes as though it had been cooked in mud.
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