If for any reason you are not happy with your selection, you may exchange the item for a different size or for something of equal or greater value. However, you pay for re-shipping price about $30. Our Exchange Policy is as follows:
There are No Returns or Exchanges on Custome made Customes, Hats, Wigs, Masks, Make-up or Costume Accessories. All items are thoroughly checked prior to shipping. If an item is damaged or destroyed in shipping, please contact us or the carrier immediately upon inspection.
Costuming may be exchanged for a different size or another item of equal or greater value within 3 days of receipt of merchandise. Please open your costume and try it on as soon as it arrives.
To exchange an item, you must call 323-345-5892 within same day of receiving your merchandise to obtain a Return Authorization (RA) number and exchange instructions. www.CosPlayHouse.com is not responsible for shipping charges on exchanged or returned items.
All shipping charges are nonrefundable.
Once Authorization is given, your package must be post-marked within 3 days of the return authorization date. Items returned after the RA expiration date will be subject to a 35% restocking fee. Items being returned MUST be in their original, unused condition and in their original packaging.
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