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Posted: Sun Sep 23, 2007 8:27 pm
Okay, I work for Target for 2yrs, I have learning disablities. I don't know what a product does, if its good, or which is better when comparing the two. All I know about video games and stationary which is home office, party suppiles, arts n crafts ect.
confused
To people who go to Target or regular shoppers. WE have signs, like A11, B15, C5, E14, ect. They are not hanging from the ceilings. They are on a sidecap of an aisle. We have ceiling signs that says grocery, pharmacy, bedding, ect.
Another thing I CAN'T stand is... "do you work here?" Well If I'm wearing a red shirt, beige pants, a PDA, and walkie. Then yes. Why would a Guest be carrying expensive gear from this store???
And... "Well I saw it on your website." Honey, we don't carry everything, about 60-70% of the items online, we don't carry. We are a small store in Massachusetts AND this building use to be Bradles back in the 90s. So next time, either use your house PC or ours at Guest Services, print of an item you want, make sure you see a DPCI number, its a 9 digit number, not the UPC. Because OUR PDA machines will tell us either its location, online only, or item not on file, in otherwords we dont carry it. Also, our backroom is small! We only carry Entertainments, HBA, Market, Mops/brooms, cleaning supplies, furniture, diapers, and somtimes seasonal, depends what it is. Other stuff if you want to know about C, D, F, G, if its on the shelf, its not in the backroom. So with the PDA, we will do a backroom scan and if a number under 500 comes up, we have it, if its over 500 its in the warehouse...meaning a guest request, or when it says NO LOCATION meaning sold out. OR check another Target store....
Done ranting, hard to type with boyfriend talking, making me lose my train of thought lol.
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Posted: Sun Sep 23, 2007 8:41 pm
This is why I only order stuff online. I *hate* seeing an ad for places like Best Buy, Target, Ciruit City...driving half an hour to get there since the call staff doesn't speak English only to find that "Why yes, We know it's on our circular..but we don't have it"
*grumbles*
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Posted: Sun Sep 23, 2007 9:43 pm
Yeah, they get mad, when they were looking for something on sale, turns out to be sold out. Then they ask us when they are gonna restock on it. Ask for a raincheck (seaonal merchandise or limit quanity on a product = no raincheck) because we can't guarentee we will have it in stock. And also the team leaders/lods (managers) tell us to tell them. "We get shipments throughout the day and 2-3 trucks of stuff for the overnight, but we don't know what they put in the boxes...Either get a raincheck, check back this week before the sale ends, by calling or come to our store...Or check another Target store))
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Posted: Sun Sep 23, 2007 10:09 pm
Stupid Customers
This happened yesterday, around 4pm. This lady came up to me. "Excuse me, do you have a cleaning product to clean the microwaves?" So I call Richard on my walkie. He told me 'I'm not sure, try E5 top shelf' So I told her that, then she began talking slowly... "My son...he's 11 years old...hes trying to find webkins" Then her 5yr old son, screams webkins non-stop like bloody murder... So I told her that Target doesn't sell Webkins, only Hallmark and affil. stores carries it. The mall across from us has a Hallmark you might want to check over there.
Then she looks at me and screams at me. "CALL SOMEONE ELSE. SOMEONE SAID YOU GUYS CARRY IT!!??"
sweatdrop
So I called Daron, he said he be there in two minutes. While her son was screaming webkinz. Joanna, who just works in E, comes over. She asks whats wrong.
"My 11 year old son is looking for Webkinz, I can't find him..."
gonk gonk
Joanna told me to call code yellow for a missing child..but the 11yr old turns up and tells his mother he couldnt find any.
"Target doesn't sell any..." *looks at my co-worker* "Do you carry stuff to clean the microwaves?
She told her no, especially she works in this department and they stop carrying it, dunno why.
I felt really bad and upset about it. BUT it wasn't my fault. It's hers....because if YOU lost or cannot find your child thats under 12 or 11. Come up to a team member, tell him/her, so we can do a code yellow. What she was dumb enough to do...she didnt say it right away...ask about a product...while she knew she cannot find her kid....and also have the courteousy to shut up or quiet her child. That's what screwed me up...because of her kid, overwritting her voice...so I heard differently...and maybe thats because she went nuts and panicky at me.
crying crying
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Posted: Sun Sep 23, 2007 10:46 pm
I know what you mean, I work at Target also, out here in Fairfield. "Guests" can be so annoying sometimes. I get the same thing, I'm over here doing reshop and zoning and someone will come up to me and ask if I work there. Oh the number of times I wanted to answer, "No I only put stuff back and straighten things out for fun. >_< Argh, I'm cranky. Had ad set this morning and oh I'm tired. I'll end this rant and rave now only to continue it another day >_<
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Posted: Mon Sep 24, 2007 9:00 am
a few years ago whenever we went into any store that had video games i would wonder over there without even knowing.. if my mom was there too she would get worried shed lost me and ask around... im 6'2"... not exactly hard to miss xd
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Posted: Tue Sep 25, 2007 9:13 am
I can relate to a lot of those rants. I've worked in a large grocery store for about 10 years now and have dealt with a LOT of stupid customers. Mostly it's stuff like "where is the cereal"? "Well, I don't know... how about the aisle with the big sign over it that says "cereal", maybe..." OR the parents who assume that we are there to babysit their "darling little angels" for them. They set their monsters loose to rampage through the store while they shop, and then are insulted when we ask them to keep the kids with them, and/or to pay for the stuff the kids ripped open/knocked down, etc. GRRRRR!!!!!
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Posted: Tue Sep 25, 2007 9:51 am
Yeah and I hate when they leave to do something. The children and toddelers start standing on the cart, while screaming for the parent, they like "wait a min...." and meanwhile their kids try to get out of the cart, the most dangerous way. We don't go chase every kid who is standing in the cart, hanging from the side, lie underneath em, cuz theirs too many kids doing it, but if we see something that looks dangerous, we have to tell them sit down and parents look at you like WTF? We have to tell them, its for safety reason and we don't want the kid to get hurt.
I've witnessed a kid falling out of the cart. It was outside of Target. Mom and friend were busy were talking, while the kid was going king of the world....they go over a little bump...kid flips out of cart (hes prolly 3) and lands on his back.
sweatdrop
Kid was okay, just crying and scared. It was on the mall grounds, not from our store. If its from our store, ppl might sue...thats why if it looks really dangerous, we would tell them, if something happens, they cant say anything back, cuz we warned them.
heart
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Posted: Tue Sep 25, 2007 11:46 am
I hate customer service/retail jobs *shakes fist* I work at Party City, if you havent heard of it, its basically a discount party store and seasonal store. I absolutly hate my job.
Customers do the same thing to me "Do you work here?" No I dont work here I dressed like this for shits and giggles and wear a name tag just because all the cool people do it. People irritate me. I also love it when I'm dragging a ladder around the store (cause I cant really carry the huge ones we have) or I'm on the ladder doing something else like putting up top stock and people come over and go "Since your on that ladder could you come get something down for me?" Or ask me question while i'm on the ladder that requires me to climb down it and walk half way across the store to help them find something or whatever. BLARG!
I also love it when little kids have to play with every toy in the store, put thier mouth on every toy and make as much noise as possible and the parents dont even care! Most of the time they're not even paying attention. Control your monster! There was one kid awhile back who was throwing a temper tantrum so the mom picked the kid up and put him on the balloon counter and the kid started dancing around. Well he was holding a tube of mini M and M's and in all his dancing and whining glory he threw the m and m's all over the damn place. The mom simply placed him on the floor and then he proceeded to EAT yes he ATE the m and m's off the floor! Oh oh my favorite is when one kid licked the window, smeared it all over the place and the mom didnt even pay attention!
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Posted: Tue Sep 25, 2007 7:30 pm
Parent's are freaking horrible in stores. I swear none of them, the ones I met, they can't watch their kids. We get code yellows meaning lost kid, usually are like 18monts-11yrs. Or team members find an toddler-infant and sits at guest services with the child, till the mother comes to guest services looking for her kid.
One time, a child saw spiderman 3 toys on a front endcap. He was saying spiderman, spiderman, spiderman...non stop. His parents wouldnt let him. So while walking away...the kid of course had to follow him. Between E31 - F31. The KID litterly...rolled down between the aisles down, to E7 & F7. While the parents were doing nothing. gonk
Me and team members watched and we laughed a bit. Because its funny and at the same time, bad parenting...especially kinda embarassing. We should of told a team leader or lod >.< but i didnt had a walkie D:
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Posted: Tue Sep 25, 2007 7:32 pm
Xx_zebby_xX I hate customer service/retail jobs *shakes fist* I work at Party City, if you havent heard of it, its basically a discount party store and seasonal store. I absolutly hate my job. Customers do the same thing to me "Do you work here?" No I dont work here I dressed like this for shits and giggles and wear a name tag just because all the cool people do it. People irritate me. I also love it when I'm dragging a ladder around the store (cause I cant really carry the huge ones we have) or I'm on the ladder doing something else like putting up top stock and people come over and go "Since your on that ladder could you come get something down for me?" Or ask me question while i'm on the ladder that requires me to climb down it and walk half way across the store to help them find something or whatever. BLARG! I also love it when little kids have to play with every toy in the store, put thier mouth on every toy and make as much noise as possible and the parents dont even care! Most of the time they're not even paying attention. Control your monster! There was one kid awhile back who was throwing a temper tantrum so the mom picked the kid up and put him on the balloon counter and the kid started dancing around. Well he was holding a tube of mini M and M's and in all his dancing and whining glory he threw the m and m's all over the damn place. The mom simply placed him on the floor and then he proceeded to EAT yes he ATE the m and m's off the floor! Oh oh my favorite is when one kid licked the window, smeared it all over the place and the mom didnt even pay attention! One years ago or two years ago...I'm not sure if it was xmas, halloween, v-day. or easter. In the candy mini seasonal. Grown men, would see stray candies...or m&ms, pick it off the floor, eat it...or collect hersey kisses off the floor and put in their pockets D:
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Posted: Thu Oct 04, 2007 1:20 pm
Quote: Another thing I CAN'T stand is... "do you work here?" Well If I'm wearing a red shirt, beige pants, a PDA, and walkie. Then yes. Why would a Guest be carrying expensive gear from this store??? And... "Well I saw it on your website." I have worked retail on and off for 2 years now.. and I seriously have to laugh when I read rants about working retail written by other people. I guess I can relate a little too much. x3
I worked at JCPenney and TJMaxx. EVERY day... I would get people asking if I worked there. Uhm, why would I be dressed fairly nicely and be wearing a freakin' JCP/TJM landyard with "HELLO MY NAME IS______" on it?" rolleyes
We also get a lot of people coming in with their catalogues, "oh well.. I didn't see this in the store and I really want it!" "we don't sell that item in the stores, just in the catalogue.." "well, that's stupid! you should sell it here!" Sorry but we're not in charge of WHAT merchandise is sold here... we also get a lot of calls that go like this: "Jewellry, this is Tonya speaking, how may I help you?" "Yeah, I'm looking for a purse.." "..what does it look like ma'am?" "Well, it's beige." "..do you know what brand it is?" "mm.. no. It's got pockets on the side and a tassle." "...I'll go check for you, ma'am." I usually just end up telling them we don't have any in stock. x3
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Posted: Fri Oct 05, 2007 12:20 pm
Frau Svenja von Wolfsberg Quote: Another thing I CAN'T stand is... "do you work here?" Well If I'm wearing a red shirt, beige pants, a PDA, and walkie. Then yes. Why would a Guest be carrying expensive gear from this store??? And... "Well I saw it on your website." I have worked retail on and off for 2 years now.. and I seriously have to laugh when I read rants about working retail written by other people. I guess I can relate a little too much. x3
I worked at JCPenney and TJMaxx. EVERY day... I would get people asking if I worked there. Uhm, why would I be dressed fairly nicely and be wearing a freakin' JCP/TJM landyard with "HELLO MY NAME IS______" on it?" rolleyes
We also get a lot of people coming in with their catalogues, "oh well.. I didn't see this in the store and I really want it!" "we don't sell that item in the stores, just in the catalogue.." "well, that's stupid! you should sell it here!" Sorry but we're not in charge of WHAT merchandise is sold here... we also get a lot of calls that go like this: "Jewellry, this is Tonya speaking, how may I help you?" "Yeah, I'm looking for a purse.." "..what does it look like ma'am?" "Well, it's beige." "..do you know what brand it is?" "mm.. no. It's got pockets on the side and a tassle." "...I'll go check for you, ma'am." I usually just end up telling them we don't have any in stock. x3 Yeah, I hate when they do that. Or when they say we carry it, they been to the store before (were a small store) and doesn't helps us where they saw it last or what brand it was. DD:
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