One evening around midnight, I decided to book a flight for the weekend using NorthWest Airlines Cybersaver deals. On their site, they provide a link to National Car Rental. The URL was http://www.nationalcar.com/cgi-bin/cyber1_res.pl. Upon completing the form for a car reservation, I received a message saying, "Your request has been sent." I never received a confirmation. After trying three more times, I called tech support.
* Me: "I tried reserving a car on your web site, but I do not get a response."
* Tech Support: "Let me get your reservation number, and I can look it up."
* Me: "I didn't get one."
* Tech Support: "Well, let's go to the web site and check it out. Go to www.nationalcar.com."
* Me: "Actually, I'm on a promotional part of your web site for NorthWest Airlines."
* Tech Support: "That's not our web site. Our web site is at www.nationalcar.com."
* Me: "That's where I am at."
* Tech Support: "No, it is not."
* Me: "Yes, I am at www.nationalcar.com/cgi-bi--"
* Tech Support: "Sir, anything after the slash is not our web site. You are on someone else's web site."
* Me: "Uh...no, that is your URL. The link points to your servers. The system is on your server."
* Tech Support: "No sir, it is not. You are on someone else's server."
I hung up. Upon arriving at the airport, I found I had three cars in my name. Apparently the system simply sends an email to the regional office, then they manually reserve a car. Some system, eh?